Exchange, Return & Refund

Exchange, Return & Refund Policy

At Poshak Chikan Studio, we truly hope you love your purchase as much as we loved creating it for you. However, if something isn’t quite right, we’re here to help.

Exchange Policy

We provide exchanges for:

  • Size issues

  • Fitting concerns

  • Fabric or color concerns

  • Manufacturing defects

  • Damaged products

  • Incorrect product received

Exchange Window

Our exchange policy lasts 7 days from the date of delivery.
No requests will be accepted after 7 days of delivery.

Eligibility for Exchange

To be eligible:

  • The item must be unworn, unused, unwashed, unaltered, and undamaged

  • Original tags must be intact

  • Product must be returned in original packaging and condition

Washed, worn, altered, or used items are not eligible for exchange.

Each order is eligible for exchange only once.

Important Notes

  • SALE products cannot be exchanged or returned.

  • A complete parcel opening/unboxing video is mandatory for:

    • Defect claims

    • Damage claims

    • Incorrect product claims

    • Incomplete product claims

If an incomplete product is received, a clear unboxing video will be required to investigate and resolve the issue.

If the shipment packaging is torn or damaged at the time of delivery, customers are advised to refuse delivery and immediately contact our support team.

Once the exchanged product is received at our warehouse, it will undergo a thorough quality inspection. If it passes inspection, the exchange will be processed.

Return Policy

We offer returns only for:

  • Manufacturing defects

  • Damaged or faulty items

  • Incorrect product received

Return requests must be raised within 7 days from the date of delivery.

To request a return, please click the link below:
Request A Return
with your order number and detailed concern.

Return Conditions

  • Item must be unworn, unused, unwashed, unaltered, undamaged

  • Original tags must be intact

  • Original packaging must be retained

  • A clear unboxing video is mandatory for defect/damage claims

  • Each order is eligible for return only once

  • SALE items are not eligible for return

Reverse pickups will be arranged by us wherever serviceable.
If reverse pickup is unavailable, customers may be required to ship the parcel to our warehouse address (shared after approval).

Once received, the product will undergo a quality inspection before approval of return.

Refund Policy

Once your return is received, inspected, and approved:

  • Refund will be processed to the original mode of payment

  • Refunds may take up to 10 working days from the date of approval

  • In certain cases (if applicable), refunds may be processed via bank transfer, which can take up to 15 working days

  • Shipping charges will be refunded only in cases of confirmed defects

You will be notified via email regarding approval or rejection of your refund.

Late or Missing Refunds

If you have not received your refund within the mentioned timeframe:

  1. Please check your bank account statement.

  2. Contact your bank or credit card provider, as processing times may vary.

  3. If the issue persists, contact us at support@poshakchikanstudio.com.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.
No cancellations will be accepted after 24 hours.

Change in Size / Delivery Address / Phone Number

If you would like to update your size, delivery address, or phone number, please email us at:

📩 support@poshakchikanstudio.com
Subject line: Order Number + Revised Information

Changes can only be accommodated if the order has not been shipped.

International Orders

No exchange or return is applicable on international orders.

For any sizing-related queries, we encourage you to contact us before placing your order.

For any additional queries, please email:
📩 support@poshakchikanstudio.com